Cheshire Wellness Coaching Privacy Policy and Terms and Conditions

Privacy Policy

This privacy policy will explain how Cheshire Wellness Coaching uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Online workshop information

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities​

What data do we collect?

Our Company collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Send us a message.

  • Provide your details to join our mailing list.

  • Voluntarily complete a customer survey or provide feedback online, by phone, or via email.

  • Use or view our website via your browser’s cookies.

How will we use your data?

Our Company collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We securely store your data on our computer, on Wix and their servers, and in email and telephone systems.

Marketing

We would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email contact@cheshirewellnesscoaching.com.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: contact@cheshirewellnesscoaching.com.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Strictly Necessary cookies.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Online workshop/course information:

Cheshire Wellness Coaching uses the Zoom platform to provide our online workshops. Zoom is a widely used video conferencing platform, and a service that we pay for.

Zoom Video Communications, inc. (“They”) collects data from its customers (ie Cheshire Wellness Coaching) and anyone who participates in meetings and webinars produced using its service. More information is available in their full privacy policy here, but the crucial points you may want to be aware of are as follows:

  • Whether you have a Zoom account or not, Zoom may collect Personal Data from or about you when you use or otherwise interact with their Products. They may gather the following categories of Personal Data about you:

    • Information commonly used to identify you, such as your name, user name, physical address, email address, phone numbers, and other similar identifiers

    • Information about your job, such as your title and employer

    • Credit/debit card or other payment information

    • Facebook profile information (when you use Facebook to log-in to our Products or to create an account for their Products)

    • General information about your product and service preferences

    • Information about your device, network, and internet connection, such as your IP address(es), MAC address, other device ID (UDID), device type, operating system type and version, and client version

    • Information about your usage of or other interaction with their Products (“Usage Information”)

    • Other information you upload, provide, or create while using the service ("Customer Content"), as further detailed in the “Customer Content” section below:

  • Customer Content is information provided by the customer to Zoom through the usage of the service. Customer Content includes the content contained in cloud recordings, and instant messages, files, whiteboards, and shared while using the service. Customer Content does not refer to data generated by Zoom’s network and systems (i.e., data that Zoom creates because the customer is using the system (e.g., meeting routing information and other meeting metadata).

  • If you participate in a Recorded Meeting or you subscribe to Zoom cloud recording services, they collect information from you in connection with and through such Recordings. This information may include Personal Data. Meeting hosts are responsible for notifying you if they are recording a meeting, and you will generally hear a notice or see an on-screen notification when recording is in progress.

  • Much of the Personal Data Zoom collects, they collect on behalf of their customers. (More specifically, for purposes of GDPR and CCPA, they are the “Processor” of that Personal Data, acting as a service provider on behalf and at the direction of their customer, and their customer is the “Controller” or decisionmaker.) For example, the customer may determine when meetings can be recorded, how long they are kept, and the like. Zoom are typically required to follow a customer’s instructions related to Personal Data they have collected on behalf of that customer. On a customer’s instructions, they may provide reports containing Personal Data relating to the customer’s account.

  • Zoom does not exchange your Personal Data with third parties for payment, even if you do not opt-out of the “sale” of information. If you opt-out, they will adjust your preferences accordingly.

    • Erasure:You can request that they erase some or all of your Personal Data from their systems.

    • Restriction of Processing:You can ask them to restrict further processing of your Personal Data.

    • Portability:You can ask for a copy of your Personal Data in a machine-readable format. You can also request that they transmit the data to another entity where technically feasible.

    • Withdrawal of Consent:If they are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you may have the right to withdraw your consent at any time.

    • Right to File Complaint:You have the right to lodge a complaint about Zoom’s practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

    • Under certain circumstances they will not be able to fulfill your request, such as if it interferes with their regulatory obligations, affects legal matters including a Zoom user’s rights to data contained in their account, they cannot verify your identity, or it involves disproportionate cost or effort. But in any event, they will respond to your request within a reasonable timeframe and provide you an explanation.

  • If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have legal rights with respect to your Personal Data, including those set forth under the EU’s General Data Protection Regulation (“GDPR”).

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10 December 2019.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: contact@cheshirewellnesscoaching.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Address: Wycliffe House, Water Ln, Wilmslow SK9 5AF

Website: https://ico.org.uk

Terms and Conditions

 

I want to ensure that you have a good learning experience in my classes/workshops. To this end, I kindly request that you embrace and comply with these terms and conditions at all times as these are the terms on which I supply these services. Please read these terms and our privacy policy carefully before you submit any booking with us. These terms tell you who we are, how we will provide services to you, how you and I may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us at contact@cheshirewellnesscoaching.com. By taking part in a course/workshop you are agreeing to these terms and our privacy policy.

 

1. About these Terms and Conditions

By signing up for a course with Cheshire Wellness Coaching, you are signifying your agreement to and acceptance of our Terms and Conditions. All references to the Terms and Conditions refer to these Terms and Conditions as amended and updated from time to time.

You can contact us by emailing contact@cheshirewellnesscoaching.com.

If I have to contact you, I will do so by using the contact details you have supplied to me.

 

2. About Cheshire Wellness Coaching

Cheshire Wellness Coaching’s email address is contact@cheshirewellnesscoaching.com, and our website is www.cheshirewellnesscoaching.com. I am registered with the Information Commissioner’s Office (ICO) for data protection.

 

3. Definitions

“Agreement” means these Terms and Conditions and the information you provide when enrolling for a course.

“Cheshire Wellness Coaching” means the entity with which you have entered into this Agreement.

“Enrolment Information” means the information you provide relating to the booking of the courses/ workshops – in person or online – and which incorporates these Terms and Conditions.

“Fee” means the amount payable for the courses/workshops – in person or online – as detailed in your Enrolment Information.

“Course/Workshop” means any specific workshop/course, either in person or online which Cheshire Wellness Coaching offers.

“Term ” denotes the periods throughout the year(s) during which we run courses/workshops – in person or online.

“Venue” means the place at which Cheshire Wellness Coaching provides the training courses, event or workshop – in person or online.

 

4. Booking and Payment

Courses/workshops – in person or online – must be booked by contacting contact@cheshirewellnesscoaching.com and providing Enrolment Information. The Fee must be paid in advance of the event, unless otherwise agreed upon in writing. A place is not confirmed or guaranteed until payment is received and you have received a confirmation email. If we are unable to accept your booking and the Fee has been paid, we will inform you of this in writing and refund you the Fee paid.
  

5. Changes to events, workshops, trainings and Cancellation

Cheshire Wellness Coaching may cancel this Agreement at any time and for any reason whatsoever. If the Agreement is cancelled by Cheshire Wellness Coaching, the unused portion of the Fee will be refunded to the customer. However, we will not be able to compensate you for any other expenses you have incurred in connection to the course/workshop.

 

Session Rescheduling by the Company

If an Event or one of the sessions making up an Event needs to be cancelled as a result of teacher absence or due to other unforeseeable circumstance, we will make all efforts to make up this class by adding a session at the end of the course at the same time and day, or by adding course time to previously scheduled class sessions. If that is not possible, it may be necessary to reschedule it for an alternative day, time, and/or location. In this case, Participants will be responsible for any special arrangements required to attend the session. 

Cancellation by the Participant

If an Agreement is cancelled by a Participant we are unable to offer any refunds or course transfers if cancelled less than 14 days prior to the Event or the first session of an Event or after an Event has begun. The Fee is non-refundable after 14 days from payment being made, or until the date the course/workshop starts, if that occurs before 14 days from sign-up. Cheshire Wellness Coaching is unable to offer concessions for missed classes due to sickness or holidays, however, we will do our best to catch you up with the information missed.

If a Participant fails to attend the Event, the Customer is not entitled to a refund or transfer. 

If an Agreement is cancelled by the Customer or a Participant more than 14 days before an Event or the first session of an Event, we will refund the full fee minus a 10% administration fee and any costs incurred in providing the Services. Alternatively, the full fee can be applied as a credit towards a future course, which must be booked in advance and is subject to availability.

 You must send your cancellation or transfer request to us by email at contact@cheshirewellnesscoaching.com

 

6. Cheshire Wellness Coaching Courses/Workshop

Cheshire Wellness Coaching will provide events which:

·    conform in all material respect to their description;

·    are carried out with reasonable skill and care

 

7. Attending a training – Code of Conduct

In order to create a relaxed and comfortable environment for all attendees, we ask that you comply with the code of conduct below:

·    The workshop will start on time and people must arrive before the event is due to start.

·    During the workshop, mobile phones must either be switched off or on silent unless otherwise agreed.

·    We cannot be held liable for any injury caused by lack of care or awareness of the participant.

·    If the teacher of a training determines that a participant is disruptive, the teacher on behalf of Cheshire Wellness Coaching, shall be entitled to exclude the participant.

 

8. Responsibilities

The participant is aware that:

·    the Enrolment Information provided to Cheshire Wellness Coaching by the participant must be accurate in all respects and will notify Cheshire Wellness Coaching of any change in such information immediately;

·    Participants accept responsibility for their physical and emotional wellbeing at all times. 

·    Cheshire Wellness Coaching workshops/courses are not a substitute for psychiatric or medical advice, diagnosis, and treatment of any type. Always seek the advice of your physician or other qualified mental health provider with any questions you may have regarding a medical condition or mental disorder. Never disregard professional medical advice or delay in seeking it because of something you have read on our site, articles, email or during any of our courses/workshops.

·    Participants take full responsibility for seeking medical treatment, counselling or psychotherapy at their own cost for any emotional issues that arise during or after the course/workshop.

·    Always seek the advice of your physician or other qualified health professional before starting or changing any exercise program or making a lifestyle change. Please first consult a medical professional if you are at all unsure that our services are suitable for you. 

·    By enrolling in the course, all Participants assume the responsibility of ensuring they are physically and psychologically fit to participate in this programme and that they have consulted with their doctor or psychologists as necessary.

 

 

 

Limitation of Liability

None of our courses/workshops are intended to provide a therapeutic environment or be a substitute for counselling, psychotherapy, or ongoing medical advice from a qualified medical practitioner and subject to the below, Cheshire Wellness Coaching excludes any liability relating to any statement or representation made in respect of the therapeutic, psychological or medical benefits of our courses/workshops. Any unresolved issues which may surface and which may warrant medical treatment, counselling or psychotherapy, will be at the Participant’s own risk and expense.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Website; or

  • use of or reliance on any content displayed on the Website.

 

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption; 

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

 

Our liability if you are a consumer

If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

We do not in any way exclude or limit our liability for:

  • death or personal injury caused by our negligence;

  • fraud or fraudulent misrepresentation;

 

Participants attend and participate in Events at their own risk. We accept no responsibility for any of the following:

  • in respect of any person prevented from entering a venue, or asked to leave due to their conduct;

  • costs or expenses whatsoever or howsoever arising out of or in connection with any course/workshop;

  • loss or damage to personal property;

  • personal injury, except as set out above. Liability is specifically excluded in respect of any dietary, health or other special requirement of which we were not informed at the time of booking; and

  • loss of data, profit, revenue, use, business, anticipated savings, goodwill, reputation or opportunity, financial or economic loss or any indirect or consequential loss or damage.

 

Our liability if you are a business customer

We only hold courses/workshops for internal use by your business, and you agree not to use the courses/workshops or any materials provided at our events for any resale purposes.

Nothing in these Terms and Conditions limits or excludes our liability for:

  • death or personal injury caused by our negligence; or

  • fraud or fraudulent misrepresentation;

 

Notwithstanding the above, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Agreement for:

  • any loss of profits, sales, business, or revenue;

  • loss or corruption of data, information or software;

  • loss of business opportunity;

  • loss of anticipated savings;

  • loss of goodwill; or

  • any indirect or consequential loss.

 

Notwithstanding the above, our total liability to you in respect of all losses arising under or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the total amount received by Cheshire Wellness Coaching under the Agreement.

Except as expressly stated in these Terms and Conditions, we do not give any representation, warranties or undertakings in relation to our courses/workshops. Any representation, condition or warranty which might be implied or incorporated into these Terms and Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that our courses/workshops are suitable for your purposes.

10. Data Protection

Melissa Cochrane acts a Data Controller in relation to services supplied under these Terms and Conditions and the person responsible for data protection matters for Cheshire Wellness Coaching is Melissa Cochrane. Cheshire Wellness Coaching will adhere to all applicable data protection laws and always stores data sent to us in a secure manner as outlined in our Privacy Policy. 

Please visit https://www.cheshirewellnesscoaching.com/privacy-policy for further information on how we handle, store and use your data. This also provides information on the use of Zoom as our online workshop/course platform.

 

12. Fair Processing Notice or Audio or Visual Records and Photographs

Cheshire Wellness Coaching may take and use audio or visual recordings and photographs of you for the following purposes:

·    to be displayed on the Cheshire Wellness Coaching website;

·    to be displayed on Cheshire Wellness Coaching administered social media platforms;

·    to appear in Cheshire Wellness Coaching  publications (including, but not limited to, prospectuses, marketing materials and newsletters)

·    general publicity purposes

If you have any concerns about or wish to opt out to audio or visual recordings and photographs being taken please contact us.

If you would like us to remove any specific audio or visual recording or photograph of you from an existing Cheshire Wellness Coaching publication, website or display, please contact Cheshire Wellness Coaching by emailing us at contact@cheshirewellnesscoaching.com.

 

13. Intellectual Property

Cheshire Wellness Coaching reserves the right to all intellectual property in relation to this website and the services provided. Use of the services does not give the user any ownership in the services, its content or any trademark or logo used on the website. Participants are not permitted to use the training or information received from the training for any commercial purpose, without prior written consent.

 

14. Changes to Terms and Conditions

These terms and conditions may be modified from time to time and you are advised to check this page to see that you are reading the most up-to-date Terms and Conditions. By accepting our Terms and Conditions, you consent to our collection, storage, use and disclosure of your personal information as described in our Privacy Policy.

 

15. Force Majeure

Mindfulness for Life will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under the Agreement that is caused by events outside its reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action, compliance with a law or governmental order, rule, regulation or direction or any other event that is beyond the control of Cheshire Wellness Coaching.

 

Complaints

If you have any cause for complaint or any feedback during a course/workshop, we would like to hear from you, so that we can address the issue and improve our standards wherever possible. We will take any complaints seriously and aim to respond promptly, fairly and effectively. Please raise any issues by contacting contact@cheshirewellnesscoaching.com. We will review your matter and seek a satisfactory resolution.

16. Severance

If any provision of these Terms and Conditions is found by any court of competent jurisdiction to be unlawful, void or for any reason unenforceable then that provision shall be deemed amended to the minimal extent required to make such provision enforceable and the unenforceability of such provision shall not affect the validity and enforceability of the remaining terms.

In circumstances where a provision cannot be amended in order to become valid and enforceable, such provision shall, to that extent only, be severed from the remaining provisions of these Terms and Conditions, which shall continue to be valid to the fullest extent permitted by law. 

18. Entire Agreement

These Terms and Conditions constitute the entire agreement between the parties and supersede all prior agreements and understandings between the parties. It is agreed that no statement, promise or inducement whether written or oral alleged to have been made by either party and which is not contained herein shall be binding or form part of these Terms and Conditions.

 

Law and Jurisdiction

Please note that these Terms and Conditions are governed by English law. This means the Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law. You and we both irrevocably agree to that the courts of England and Wales will have exclusive jurisdiction.

contact@cheshirewellnesscoaching.com

Wilmslow, Alderley Edge UK

©2019 BY MELISSA COCHRANE